Shipping Policy

Answer I.T., LLC only ships to locations within the United States. We only ship items which have been paid for in full.

We strive to ship all orders in a timely fashion. We are subject to the shipping policy of the vendor / manufacturer for orders we have placed on your behalf. Unless otherwise specified at the time of order we choose the most economical form of shipping available from the vendor (typicaly UPS, USPS or FEDEX ground) either directly to you for dropship items or to our Network Operations Center (NOC) for items that require configuration. You may make special shipping or handling requests at the time of your order and we will do our very best to work the vendor / manufacturer to accommodate your shipping timeline.

Items which we may have in stock or that have been shipped to us for configuration / repair will be returned to you by FEDEX Ground unless otherwise specified. We only ship items Monday through Friday and do not ship any items on the weekend. Our cutoff time for ground shipping requests is 3:00pm Central Time the business day prior to actually shipping the package. Our cutoff time for express delivery is 10:0aam Central Time the business day of actual shipment. Depending on the item(s) being shipped additional time may be required to accommodate configuration or repair and therefore may delay the shipment. You will be advised of this at the time of order or contacted if unforseen delays occur.

You are responsible for all shipping costs. Any shipping and handling fees not paid for at the time of order will be billed to you and must be paid for in full within 7 business days.

Answer I.T., LLC does not insure shipments unless you specifically request us to do so. You are repsonsible for the additional shipping insurance cost or other special handling / delivery instruction costs.

Answer I.T., LLC is not responsible to delays in shipments, lost shipments, improperly delivered shipments, stolen shipments, or damaged shipments. If you wish to have your package insured or tracked please let us know and we will arrange for these services.

Refusal of package shipment incurs return shipping charges which WILL be billed to customer upon receipt of refused package.

Answer I.T., LLC shall not be liable for any loss of profits, business, labor, goodwill, data, interruption of business, damages related to the shipment of equipment or merchandise which has been ordered through our company. By using Answer I.T., LLC's Purchasing Agent / Project Management services, I/we agree to all of the above terms and conditions above. We further agree to hold Answer I.T., LLC harmless for any omissions or errors on this or any other page on this website. By submitting your order and / or shipping request, this signifies your agreement to the above.