Voice Over IP (aka VOIP)

Answer I.T. provides both on-premise and hosted Voice Over IP telephony solutions. Businesses who use VOIP can benefit from reduced long distance costs and greater functionality. Depending on the solution you choose features can include:

• Find Me / Follow Me - Allowing calls to reach you on your mobile, home or alternate extension per a schedule you define.
• Voicemails to Email - Have voicemails send to your email address and accessible on your mobile telephone or check them from computer.
• Integration with Your Computer - Caller IDs can be looked up based on your Microsoft Outlook Contacts, SalesForce Contacts and calls can be managed from a desktop HUD.
• Call Recording - Calls can be recorded on the fly so you don't miss an important piece of conversation.
• Robust ACD Ques - Create automated call distribution calls to meet your department requirements.
• Remote Extensions - Home or remote workers are integrated with your PBX just as if they were in the office.
• The list goes on and on. Call us if you are interested in any specific functionality not listed.

On-Premise VOIP

On-premise VOIP solutios are ideal for businesses which wish to maintain greater control over the telephony network. They allow the customer to integrate VOIP trunks along side traditional POTS (land lines), PRIs or T1s and route traffic according to specific internal dialing plans to maximize long dsitance and line cost savings.

Hosted / Cloud VOIP

A hosted VOIP solution is low cost of enty in to the world of Voice Over IP. You will benefit from many the same robust features of an on premise solution without the hardware investment.

Hosted solutions can use your existing telephone lines to delivery your calls but will provide you with less call handling features. Altnerately you can use VOIP telephones with your hosted solution but will have less flexibilty in maintaining specific telephone lines / numbers and will be subject to Internet availability or outages.

Answer I.T. can help you choose the right solution for you and create failover / redundancy plans to keep your calls coming in.